Exchanges and returns
You can return / exchange any item used (with uncut label and original packaging) within 14 days of receipt by registered mail. Please contact us to specify the return / exchange details in the DA
Shipping costs will be paid by the customer, and Pa Peony will not provide a refund for them.
Once the refund has been received by us, the credit card is credited in coordination with the customer. The credit will be made solely on the products and without the cost of shipping back and forth. In cases where the customer received a free shipping benefit (coupon code or purchase over a certain amount) and returned all the products in the order, the customer will be charged the shipping cost of 15 or 25 shekels (depending on the chosen shipping method).
It is important to us that you are satisfied with the purchase at the Pa Peony store, so we do everything to make you experience the easiest and most pleasant purchase!